You’ll play a pivotal role in deploying our software as a SaaS solution on customer cloud infrastructure (AWS, Azure, GCP) or on-premise (HPC, VM). Your work directly contributes to customer satisfaction and long-term platform adoption.
We’re looking for a Customer Deployment Engineer to lead and oversee the technical onboarding and integration of our platform in enterprise environments.
What you will do
- Lead Deployments: Design and implement robust deployment architectures that align with customer IT environments and business goals.
- Architect Solutions: Assess customer needs and tailor scalable cloud/hybrid/on-premise deployments using Kubernetes, Docker, and cloud-native tooling.
- Customer Engagement: Act as a technical point of contact for customers throughout the deployment process, from architecture to troubleshooting.
- Security & Compliance: Own the process of responding to IT and security questionnaires. Ensure compliance with enterprise security and privacy requirements.
- Collaboration & Feedback: Work closely with internal teams (product, R&D, platform) to continuously improve deployment processes and modularity.
- Documentation & Enablement: Produce high-quality documentation, implementation guides, and internal playbooks.
This is a highly customer-facing role. We value engineers who are not only technically capable but also excellent communicators, proactive problem-solvers, and trusted advisors to our customers.
Who you are
- Education: Advanced degree in Computer Science, Engineering, or a related field (or equivalent experience).
- Experience: at least 4 years of hands-on experience deploying enterprise software in cloud and/or HPC environments.
- Mandatory Technical Skills: Strong background in Kubernetes, Docker, and/or Singularity, with production experience.
- Customer-facing Skills: Experience working directly with customers to scope, deploy, and maintain infrastructure.
- Cloud Platforms: Proficient with AWS, Azure, or GCP, including security and networking fundamentals.
- Tools: Familiar with Terraform, OAuth2, SAML, Slurm, PBS, and monitoring tools like Prometheus and Grafana.
- Mindset: A proactive communicator and strategic thinker who thrives in dynamic, interdisciplinary teams.
What you will get
- A competitive salary - we are growing fast and want our employees to benefit from this growth.
- Work with a world-class technology team - our engineers are top-notch!
- Global Exposure – You will work with leading companies and researchers worldwide
- Ongoing training in technologies
- Work with people who care about you - we support each other and care about you so that you can thrive.
- Hybrid work options and flexible schedules to support work-life balance.
And important
- Start Date: ASAP
- Location: Remote, Zurich or Lausanne (Switzelrland) or Pune (India)
At Neural Concept, we value passion, creativity, and the willingness to learn. If you don’t meet every single qualification but believe you’re a great fit, we encourage you to apply.